Cancelling U-M Online

• E-mail to itcs.accounts.office@umich.edu
• Fax to 734-647-4278
• U.S. mail to

  U-M Online
  ITCS Accounts Office
  University of Michigan
  Arbor Lakes Building 2, Suite 1800
  4251 Plymouth Road
  Ann Arbor, MI 48105-3640

What Happens When You Cancel

• Your bill will be pro-rated. When you cancel your U-M Online service, your bill will be pro-rated for the month in which you cancel. You pay only for the days during which your U-M Online account was active.
• You should transfer e-mail and files that you want to save to another account. For information about transferring your messages to a new mailbox, downloading any files in your IFS space, deleting obsolete mail groups, and more, see Closing Out Your Computing Account.
• Your e-mail mailbox will be deleted. Your U-M Online e-mail mailbox—and all the messages in it— will be permanently deleted six months after you cancel your U-M Online subscription. This does not apply to U-M retirees; retirees can keep their U-M e-mail mailbox for life, regardless of whether they subscribe to U-M Online.